National Lotteries Commission - Integrated Report 2017/18

The NLC has a range of stakeholders who have influence over the NLC and its operations and/or over whom the NLC has influence. These table below covers the key stakeholders, explains their influence on the NLC or the influence over them, the manner of NLC engagement, their main needs, interests and expectations and how the NLC has responded to these:

Stakeholder	Influence	Engagement	Needs, Interests and Expectations
National Lottery licensed operator and other lotteries	Revenue Sustainability Influence public perception Image and integrity of the board	Bi-annual Joint Boards meetings Monthly Joint Operations Meetings On-going Basis	Regulatory fairness Interaction Predictability Promptness Approvals continuity
Government, government agencies and regulators The NLC is accountable to its shareholder, being the government and has established relationships with other key government stakeholders pursuant to its objectives	Approvals and timing of: Approvals Assistance Appointment of board/distributing agencies legislation Regulatory environment Remuneration Sanction Legislation	Portfolio Committee engagements the dti CCRD initiatives Agreed methods through MOUs Prescribed reporting to respective Portfolio Committees, the dti, National Treasury	Conformance Governance continuity Reporting Accountability Governance integrity ethics Contribution to national priorities
NLC applicants and beneficiaries The NLC is a grant maker and a key objective is to ensure equitable distribution of the NLTDF	Quality of grants Public perception Turnaround Risk profile of the Board Geographic spread of funding Quality of grants Social impact Risk Public acknowledgement and declaration of grants received	Indabas and Post Indaba Stakeholder Engagements as detailed in the Operations Report Capacity Building Workshops as detailed in the Operation Report here Walk in Centres	Clarity of criteria Transparency Responsiveness Turnaround Mentorship/guidance Accessibility Interaction accessibility Fairness and consistency Visibility
The public and national lottery participants The NLC is required to protect the participants and raise public knowledge and awareness developing and implementing educational and informational measures to educate the public about the lotteries and provisions of the Lotteries Act	Ensuring the integrity of the Lottery game to sustain interest in the lottery and growth in lottery ticket sales Uplift society through grant funding	NLC website Social media platforms Media coverage National Lottery Draw Shows	Transparency Integrity Assistance and counselling Visibility Communication Fair chance of realising their aspirations of winning Consistent delivery Information sharing Regulatory fairness Access to the National Lottery
NLC employees and Organised Labour NLC employees are key drivers and inputs of the NLC	Productivity Morale Public perception Performance effectiveness Policy	Quarterly staff meetings Internal communications Awareness sessions Wellness engagements	Fairness Respect of worker rights Equity Involvement Best practice HRM policies/practices conducive work environment adequate resourcing Transparency Ethical behaviour Framework for engagement Willingness to work Structures Enabling environment for association
Media and interest groups The NLC’s reputation is a key element in the performance of the NLC as the custodian of public funds, ensuring the credibility of the National Lottery and player protection	Public perception Policy Structure	Press briefings Responding to media enquiries Invitation to NLC engagement Access to relevant information	Transparency and fairness Control of excessive participation Communication Involvement enforcement Regular communication Access to information Indaba Post Indaba stakeholder engagements Social media Responses to enquiries Publishing of media statements
Illegal lottery operators suppliers	Enforcement		Interaction Predictability promptness approvals Continuity
Suppliers	Risk Effectiveness Turnaround	Supplier development workshops are also conducted at all provinces to capacitate provinces on procurement matters Early payment to alleviate unnecessary cash flow pressures experienced by BEE suppliers Encourage joint ventures between large and small businesses Encourage sub-contracting to emerging Black enterprise and SMME’s	Transparency Fairness Consistency ethical behaviour
(Auditor-General) (AGSA)	Governance Compliance Public perception		Conformance to legislation/standards Integrity Comprehensiveness and accuracy of information Reporting